Simple terms for a smoother experience

Smart Stay Rentals provides fully managed short-term and medium-term rental accommodation services through furnished and unfurnished apartments.

These Terms and Conditions govern the relationship between Smart Stay Rentals, property owners (Landlords), and tenants/guests (Users) who utilise Smart Stay Rentals services.

By engaging Smart Stay Rentals services, all parties agree to comply with the policies outlined in this document.

Smart Stay Rentals provides the following services:

• Rental listing and property marketing
• Tenant screening and onboarding
• Smart digital lock access management
• Rent collection and payment processing
• Property management coordination
• Customer support for tenants and landlords

Smart Stay Rentals acts as a facilitator and property manager, not as the legal owner of listed properties unless explicitly stated.

To use Smart Stay Rentals services, users must:

• Be 18 years or older
• Provide valid identification
• Provide accurate personal information
• Agree to Smart Stay Rentals policies

Smart Stay Rentals reserves the right to decline service to users who violate policies or present security risks.

• All payments must be made through approved Smart Stay Rentals payment channels
• Rent must be paid before occupancy
• Security deposits may apply
• Late payments may result in penalties or service suspension

A refundable security deposit may be required depending on the property.

The deposit may cover:

• Property damage
• Missing items
• Unpaid rent
• Cleaning and repair costs

Deposits are refunded within 21–30 business days after inspection.

Tenants must use properties solely for residential purposes.

The following are strictly prohibited:

• Illegal activities
• Unauthorized subletting
• Commercial use without approval
• Excessive noise or disturbance
• Overcrowding beyond allowed occupancy

Violation may result in immediate termination of stay.

• Tenants are responsible for any damage caused during occupancy
• Smart Stay Rentals reserves the right to charge tenants for repairs, replacement of damaged items, or cleaning costs
• Smart Stay Rentals is not liable for loss of personal belongings

• Tenants must report issues promptly
• Tenants must allow reasonable access for repairs
• Emergency issues will receive priority response

Smart Stay Rentals may terminate occupancy or service if:

• Policies are violated
• Payments are overdue
• Property misuse occurs
• Safety concerns arise

Smart Stay Rentals collects limited personal data to provide services, including:

• Identity information
• Contact details
• Payment records
• Rental history

All data is handled in accordance with applicable data protection laws.

In the event of disputes, parties will attempt amicable resolution first. If unresolved, mediation may be used. Legal proceedings may follow under Nigerian law.

Tenants must:

• Respect neighbours and property rules
• Maintain cleanliness
• Avoid damaging furniture and equipment
• Follow building regulations

Visitors may be allowed depending on property rules. Tenants are responsible for the conduct of their visitors.

Smart Stay Rentals may implement security systems such as:

• Digital smart lock access systems
• Verified tenant onboarding

Access codes must not be shared without authorization.

Maintenance issues should be reported through Smart Stay Rentals customer support.

Tenants are responsible for maintaining reasonable cleanliness within the property.

Smart Stay Rentals prohibits:

• Identity fraud
• Payment fraud
• False documentation
• Unauthorized property listings

All users must comply with Nigerian laws and housing regulations.

Property owners must provide valid ownership documentation, maintain habitable standards, and allow periodic inspections.

Smart Stay Rentals may update these policies when necessary. When we make material changes, we update the “Last updated” date above and notify active users by email and in-app before the changes take effect.

Continued use of Smart Stay Rentals after the effective date of an update means you accept the revised terms. Previous versions are available on request.